Privacy Policy
ShopyMB operates this store and website (shopymb.com), including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our online store is powered by WooCommerce on the WordPress platform, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When you interact with our Services, we collect or process personal information depending on your interaction with us:
- Contact details: including your first and last name, billing address, shipping address, email address, and phone number (if optionally provided for shipping notifications).
- Financial and payment information: including your payment method details and transaction tokens processed securely via PayPal. Please note that ShopyMB does not store or process your full credit card numbers; all transactions are processed through encrypted third-party payment gateways.
- Account information: including your username, password, order history, and saved preferences if you create an account on our website.
- Transaction information: including items viewed, items added to cart, items purchased, purchase dates, order totals, and return or exchange history.
- Communications with us: including customer support inquiries, emails, feedback, and survey responses.
- Device and technical information: including IP address, browser type, operating system, device identifiers, time zone settings, and language preferences.
- Usage information: including pages visited, referral URLs, browsing behavior, search queries on our store, and interactions with marketing communications.
Sources of Personal Information
We collect personal information from several sources:
- Directly from you: when you place an order, create an account, subscribe to our newsletter, submit a contact form, or communicate with our customer support.
- Automatically through cookies and tracking technologies: when you navigate our site, we use session and persistent cookies to remember your cart items, preferences, and optimize site speed and performance.
- From our service providers: such as payment processors (PayPal), shipping carriers (USPS, FedEx, UPS), and web security services.
How We Use Your Personal Information
We use your personal information for legitimate business purposes, including:
- Providing, Tailoring, and Improving the Services: processing transactions, fulfilling orders, sending order confirmations, managing returns, and improving website layout and navigation.
- Customer Support: responding to inquiries, tracking shipments, troubleshooting technical issues, and resolving customer requests.
- Marketing and Promotions: sending newsletters, special offers, and seasonal updates (you may unsubscribe at any time).
- Security and Fraud Prevention: detecting fraudulent transactions, protecting our store from malicious activity, and verifying billing details.
- Legal Compliance: complying with applicable tax laws, accounting standards, and lawful governmental requests.
E-Commerce Platform & Data Hosting (WooCommerce & WordPress)
Our online store is built on the WooCommerce platform hosted on WordPress. Your transactional and account information is stored in secure, private, encrypted databases protected by industry-standard firewalls and SSL encryption.
We do not sell, rent, or trade your personal data to third-party data brokers or advertisers. Data is shared strictly with operational service providers (such as PayPal for payment processing and shipping carriers for delivery) solely as required to fulfill your orders.
Third-Party Links & Payment Gateways
Our website may contain links to external third-party services (such as PayPal, Google Maps, and shipping carrier portals). We encourage you to review the privacy policies of any third-party services you interact with, as their data handling practices are governed by their respective privacy statements.
Security and Retention of Your Information
We implement rigorous administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. All checkout and payment data is transmitted via 256-bit Secure Socket Layer (SSL) encryption.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, tax, or reporting requirements.
Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Right to Access / Know: Request confirmation of whether we process your data and access copies of your personal data.
- Right to Correction: Request correction of inaccurate or incomplete personal information.
- Right to Deletion: Request deletion of your personal data, subject to legal and regulatory exceptions.
- Right to Opt-Out: Opt out of marketing emails at any time using the “Unsubscribe” link in any promotional email.
To exercise any of these rights, please contact our Data Privacy Team at [email protected].
CUSTOMER SUPPORT
Our dedicated support team is available to assist you with order inquiries, product details, returns, or any general questions:
- Business Address: 202 Campbell St a, Geneva, IL 60134, United States
- Email: [email protected]
- Support Hours: Monday – Friday: 9:00 AM – 5:00 PM CST
- Response Time: Within 24 business hours