Frequently Asked Questions

Find answers to common questions about shopping with ShopyMB

We’ve answered some of the most common questions below to help make your shopping experience with ShopyMB simple, smooth, and transparent.

Where is ShopyMB located?

ShopyMB is headquartered in the United States. Our official business address is:
202 Campbell St a, Geneva, IL 60134, United States.

Do you offer free shipping?

Yes! We offer Free Standard Shipping on all orders shipped within the United States, with no minimum purchase required.

How long does order delivery take?

  • Processing Time: Orders are processed within 1–3 business days (Monday to Friday).
  • Transit Time: Standard shipping takes 5–7 business days.
  • Total Estimated Delivery Time: 6–10 business days (Monday to Friday).

Will I receive an order confirmation email?

Yes. Immediately after placing your order, an automated confirmation email with your order summary and receipt will be sent to the email address provided at checkout.

Do you provide order tracking?

Yes. Once your package has been handed over to the shipping carrier, you will receive an email containing your tracking number. Tracking details typically become active within 24–48 hours after dispatch.

What payment methods do you accept?

We accept PayPal and major credit/debit cards (Visa, MasterCard, American Express, Discover) processed securely via PayPal. All orders are charged in USD.

What is ShopyMB’s Return Policy?

We provide a 30-day return window from the date of delivery. Items must be unworn, unwashed, and returned in their original packaging with tags attached. There are no restocking fees ($0.00).

How can I request a return or exchange?

To request a return, simply email our customer support at [email protected] with your order number and the reason for return. We will guide you through the return process.

How long do refunds take to process?

Once your return is received and inspected, refunds are processed back to your original payment method (PayPal) within 5–7 business days.

CUSTOMER SUPPORT

Our dedicated support team is available to assist you with order inquiries, product details, returns, or any general questions:

  • Business Address: 202 Campbell St a, Geneva, IL 60134, United States
  • Email: [email protected]
  • Support Hours: Monday – Friday: 9:00 AM – 5:00 PM CST
  • Response Time: Within 24 business hours