Return & Refund Policy

Last updated: September 19, 2026

At ShopyMB, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United States.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn, unwashed, and in the same condition that you received them.
• All original tags must remain attached.
• Products must be returned in their original packaging.
• Proof of purchase (order number or receipt) is required.

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. How to Start a Return

To initiate a return, please contact our support team at [email protected] with your order number and the reason for return.

Once your return request is approved, our team will provide you with:

• Step-by-step return instructions.
• Return shipping address details and authorization.

Please Note: Returns sent back to us without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your package immediately upon delivery. If you receive:

• A damaged item;
• A defective product; or
• The wrong item or incorrect size from what you ordered;

Please contact us within 48 hours of delivery at [email protected] with clear photos of the issue and your order number. We will review your request promptly and provide an immediate replacement or full refund.

4. Exchanges

We offer exchanges for damaged or defective items, or if you received the wrong size. Exchanges are subject to product availability. Delivery times for replacement items follow our standard transit time of 5–7 business days.

5. No Restocking Fees

ShopyMB does not charge any restocking fees ($0.00). You will not be charged any restocking fee for returning an eligible item.

6. Refund Process

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

If approved:

• Refunds will be issued directly to your original payment method (PayPal).
• Refund processing time: 5–7 business days.
• Maximum refund processing time: up to 7 business days after inspection approval.

Please note that your payment provider or financial institution may require a few additional days to reflect the credit on your statement.

7. Discounts & Promotions

Refunds will not be issued for discount codes or promotional offers that were not applied at checkout. Discounts must be applied at the time of purchase and cannot be applied retroactively.